Privacy Policy

1. Introduction

BridgeHours ("BridgeHours," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website and services (the "Service").

Our guiding principle is simple: We collect only what we need, and we do not sell or exploit your data.

BridgeHours does not provide medical, legal, financial, or therapeutic services.

2. Information We Collect

We collect limited information to provide and improve the Service.

2.1 Information You Provide

• • Name or display name
• • Email address
• • Age range (not exact date of birth)
• • Availability preferences
• • Interests and conversation preferences

We do not require users to provide sensitive personal information.

2.2 Usage Information

We collect basic usage data such as:

• • Pages visited
• • Actions taken within the Service (e.g., scheduling a session)

This data is used only to operate and improve the Service.

2.3 Session Information

BridgeHours does not record or monitor conversations by default.

If you choose to use optional features such as conversation reflections:

• • Participation is explicitly opt-in
• • Content is visible only to you
• • No session audio or video is recorded

3. What We Do Not Collect

We intentionally avoid collecting:

• • Audio or video recordings of conversations
• • Real-time transcripts
• • Precise location tracking
• • Sensitive health, financial, or biometric data
• • Data for advertising or profiling purposes

4. How We Use Information

We use information only to:

• • Provide and operate the Service
• • Match users for conversations
• • Schedule and manage sessions
• • Improve usability and reliability
• • Ensure safety and enforce community guidelines

We do not use personal data for advertising or behavioral targeting.

5. AI and Automated Processing

Some optional features may use automated tools (including AI) to:

• • Create conversation reflections
• • Suggest conversation prompts

Key safeguards:

• • These features are opt-in
• • AI processes only user-provided input
• • We do not train models on private conversations
• • AI is used for assistance, not monitoring

6. Data Sharing

We do not sell personal data.

We may share limited information only:

• • With service providers that help operate the platform (e.g., hosting, authentication)
• • When required by law
• • To protect the safety, rights, or integrity of users and the Service

All service providers are required to protect data appropriately.

7. Institutional and Program Participation

If you participate in a program organized through a university, community, or other organization:

• • Institutions receive aggregated, anonymized participation data
• • Institutions do not receive conversation content or personal profiles unless you explicitly consent

8. Data Retention

We retain personal information only as long as necessary to:

• • Provide the Service
• • Meet legal or operational requirements

You may request deletion of your account at any time.

9. Your Choices and Rights

You can:

• • Access or update your information
• • Opt out of optional features
• • Request account deletion
• • Contact us with privacy questions or concerns

We aim to honor all reasonable requests promptly.

10. Security

We take reasonable technical and organizational measures to protect your information, including:

• • Secure authentication
• • Role-based access controls
• • Limited data access by staff

No system is completely secure, but we work continuously to protect your data.

11. Children's Privacy

BridgeHours is not intended for children under 18. We do not knowingly collect personal information from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date and post the revised version on our website.

13. Contact Us

If you have questions or concerns, please contact us at support@bridgehours.io.

Website: https://bridgehours.io